Effective date: August 8th, 2019

In accordance with Act 1713 of 2003, this is the privacy policy for the website of the Office of the Arkansas Attorney General – www.arkansasag.gov.

The following information has been adopted by the Office of the Arkansas Attorney General to inform you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data.

We use your data to provide and improve the website. By using the website, you agree to the collection and use of information in accordance with this policy.

Our website’s privacy protocols are automatically interpreted by internet browsers to compare with a visitor’s personal set of security preferences. This allows a visitor to decide what private information will be recorded or saved by a particular website.

DATA COLLECTED

We collect several different types of information for various purposes. The following types of data are collected:

Personal Data: While using our website, we may ask you to provide us with certain personally identifiable information or documents containing certain personally identifiable information (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data
• Documents you provide us that may contain: social security numbers, account numbers, birthdates, and other such Personal Data.

Usage Data: We may also collect information about how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data: We use cookies and similar tracking technologies to track the activity on our website and to store certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Cookies we use:

• Session Cookies. We use Session Cookies to operate our website.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Google Analytics. We use Google Analytics to measure user-interactions. You can locate the Google Privacy Policies at the following links: (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage, https://policies.google.com/privacy?hl=en)

USE OF DATA

The Office of the Arkansas Attorney General uses the collected data for various purposes:

• To provide and maintain the website
• To notify you about changes to our website
• To allow you to participate in interactive features of our website when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve our website
• To monitor the usage of our website
• To detect, prevent and address technical issues
• For law enforcement purposes and litigation

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of the state where the data protection laws may be different from Arkansas law.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Office of the Arkansas Attorney General will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or location without confirming that there are adequate controls and security to protect your data.

DISCLOSURE OF DATA

The Office of the Arkansas Attorney General may disclose your Personal Data in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or property of The Office of the Arkansas Attorney General
• To prevent or investigate possible wrongdoing in connection with the Website
• To protect the personal safety of users of the Website or the public
• To protect against legal liability
• To mediate consumer complaints and constituency education efforts
  • To respond to a request under the Arkansas Freedom of Information Act, Ark Code Ann. § 25-19-101, et seq.
    • The Arkansas Freedom of Information Act addresses the type of government information which is available to the public. See Ark. Code Ann. § 25-19-105. Information which can be identified or associated with a particular person or persons that is collected by government web sites is subject to the following principles and policies:
      • The information collected should only be that necessary to provide the information or services sought by the requester.
• • • The information collected is subject to the same controls and uses as that collected by governmental offices visited in person, subject to the access and confidentiality provisions of the Arkansas Freedom of Information Act, or to other applicable sections of the Arkansas Code. You do not have to provide personal information to visit our Website or download this information.
• • • The IP (Internet Protocol) numbers of computers used to visit our Website are noted as part of our statistical analysis on use of our website and how to better design services and facilitate access to it.
• • • We may request personally identifiable information from you in order to provide requested services, but such information is handled as it would be on an in-person visit to a government office.
• • • Various commercial websites may be linked through our Website. These private sector sites are not subject to the Arkansas Freedom of Information Act. Visitors to those sites may wish to check their privacy statements and be cautious about providing personally identifiable information.
  • • The Arkansas Freedom of Information Act recognizes many concerns people have with regard to public records that include information about them, including the right to correct inaccurate information. Consequently, persons concerned with regard to information about them should contact the custodian of the record, which typically is the state agency or other governmental entity that collects and maintains the information.

DATA SECURITY

The security of your data is important to us, and the Office of the Arkansas Attorney General will take all reasonable steps to maintain the security and protection of your Personal Data.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our website, to administer and maintain the website on our behalf, to perform website-related services, or to assist us in analyzing how our website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

LINKS TO OTHER SITES

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN’S PRIVACY

We do not knowingly collect personally identifiable information from anyone under the age of 13 years old through our website. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective at the time on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

• By email: oag@ArkansasAG.gov
• By visiting our website: https://arkansasag.gov/resources/contact-us
• By phone number: 501-682-2007
• By mail: 323 Center Street, Suite 200 Little Rock, AR 72201